Privacy Policy

Koala Water Heaters (“Koala Water Heaters,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request an estimate, schedule service, communicate with us, or otherwise interact with our business.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

When you request a quote, schedule service, call us, email us, or otherwise contact us, we may collect:

• Name;
• Email address;
• Phone number;
• Company name, where provided;
• Service address and property details;
• Information about your water heater, plumbing issue, or requested service;
• Appointment preferences;
• Communications, questions, reviews, and feedback; and
• Payment or financing-related information necessary to process your transaction through our authorized providers.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect limited technical information, such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Referring website;
• Date and time of visits; and
• General website activity and performance information.

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

2. How We Use Information

We may use personal information to:

• Respond to quote and service requests;
• Schedule, perform, and follow up on Services;
• Prepare estimates, invoices, permits, inspections, and warranty records;
• Communicate about appointments, work updates, billing, and customer support;
• Process payments or coordinate financing;
• Improve our website, Services, and customer experience;
• Protect our business, customers, website, and systems from fraud, misuse, or security threats;
• Comply with legal, tax, licensing, insurance, permit, and recordkeeping obligations; and
• Send service-related communications and, where permitted by law, promotional communications.

3. How We Share Information

We do not sell your personal information.

We may share personal information only as reasonably necessary with:

• Service providers that help us operate our website, communications, scheduling, payments, financing, accounting, marketing, or business systems;
• Manufacturers, distributors, or warranty providers when needed to register products, process warranties, or obtain parts;
• Permit offices, inspectors, utilities, or other parties involved in completing the agreed work;
• Professional advisers, insurers, or collection providers when necessary; and
• Government authorities or other parties when required by law or necessary to protect rights, safety, and property.

We require service providers to handle personal information only for authorized business purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help it function, remember preferences, understand website traffic, and improve user experience.

You can control cookies through your browser settings. Blocking certain cookies may affect how parts of the website work.

5. Marketing Communications

If you provide your contact information, we may send you service-related messages, including quote follow-ups, appointment reminders, warranty information, and responses to your inquiries.

Where permitted by law, we may also send marketing messages. You can opt out of promotional emails by using the unsubscribe link in the email or by contacting us. Opting out of marketing messages does not stop necessary service, billing, warranty, or legal communications.

6. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide Services, maintain business and warranty records, resolve disputes, comply with legal obligations, and enforce agreements.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, communication method, or data-storage system is completely secure. Please do not send highly sensitive information through unsecured email or website forms unless we specifically request it through a secure method.

8. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information.

To make a privacy request, email tim@koalawaterheaters.com or call (719) 900-3213. We may need to verify your identity before responding. We will respond within the period required by applicable law.

If we use personal information for targeted advertising or sell personal information in the future, we will provide any notices and opt-out methods required by law.

9. Do Not Track and Universal Opt-Out Signals

Some browsers offer privacy signals or settings that request limiting certain tracking or targeted advertising activities. Where required by applicable law, we will process recognized universal opt-out signals for the browser or device from which the signal is sent.

10. Children’s Privacy

Our website and Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Third-Party Websites

Our website may link to third-party websites, including review platforms, payment providers, financing providers, maps, and social-media services. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review their policies before providing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date. Your continued use of our website or Services after an update means you accept the revised Policy.

13. Contact Us

For questions or privacy requests, contact:

Koala Water Heaters
6015 Nester Way
Colorado Springs, CO 80922
Phone: (719) 900-3213
Email: tim@koalawaterheaters.com